FAQS & Terms of Service.

IS ROSIE’S OPEN TO THE PUBLIC?
Rosie’s is online only with a weekly market stall in the Mackay area.
Unfortunately at this time, Rosie’s is not open to the public.
However!!
Rosies is now available at the Mackay local Markets every Sunday. This is a great opportunity for Mackay locals to pick up or view their favourite items.
Market locations are Marian, TROPPOS, Twilight and Makers Market. Just contact me beforehand if you wish to pick up.

OWNERSHIP OF GOODS
All goods remain the property of Rosie’s Vintage and Nik Naks until the order or item/s have been paid for and funds have been cleared.

PROCESSING & DELIVERY
Postage is available Australia-wide.
There is also international shipping available in Canada and the US.
For international shipping, buyers are responsible for any customs and import taxes that may apply. I am also not responsible for delays or package handling due to customs or Australia Post.

All orders made online are shipped with Australia Post, Standard and International Standard. Tracking numbers are provided.
If you wish, you may upgrade shipping to Express Post for faster delivery, but please get in touch with us prior to checkout if you wish to do this as postage prices will need to be adjusted. Applicable within Australia only.

Items are shipped once payment has been received in full.
Processing time is 1 -2 days and please see item details for estimated arrival times.
Please ensure that the correct address details are given at the time of purchase. We will not be held responsible for items sent to an incorrect address.

PACKAGING
Packaging is very important to Rosie. All items are securely packed with ample wrapping in sturdy boxes to reduce breakage risks. Recycled materials are used whenever possible to lessen environmental impact and keep costs down for customers.

IF THE ITEM ARRIVES DAMAGED OR BROKEN
Please contact us and provide the following photos; as a refund will not be issued until liability is determined.
. Close-up and overview of the item
. The exterior of the packaging box, for damage
. Packaging materials used to post the item and exterior postage label.
Rosie’s Vintage and/or the buyer may then need to file a claim with Australia Post.
Neither Rosie’s Vintage nor the buyer can determine liability for damage; only a claim specialist of the postage company (Australia Post) can do so.

RETURNS & REFUNDS
Due to the vintage nature of the items and health regulations regarding jewellery, there are no returns or refunds. Please contact me if you have any issues with your order.
Returns are at my discretion only. To qualify, items must be in original condition and packaging as received. You are responsible for shipping costs associated with the return, which are non-refundable. We do not accept returns due to a change of mind. Refunds will deduct a postage handling costs, which is also non-refundable. Return approval is based on our inspection of the item.
It is important to keep in mind that all postage costs are non-refundable and will not be included in the refunded amount.

MULTIPLE ITEMS
Multiple purchases are welcomed.
Postage is calculated at checkout.

LOCAL ITEM PICK-UP LOCATION AT MACKAY 4740 OR
KUTTABUL 4741.
Rosie's online business is located in Mackay, Queensland. Customers in the Mackay area have the option to pick up their items in order to save on postage costs. Additionally, items can be purchased in advance.